Adam Hughes

Hello! My name is Adam Hughes and I am a senior studying Informatics with a cognate in
Sociology and minor in Human-Centered Computing. This is my fifth semester in the ServeIT
Clinic, so I guess you could say I’m quite the veteran! This semester, I am the team lead for the
Bloomington Symphony Orchestra where we are designing and developing a new WordPress
website. My team and I just finished the initial design of the website are anticipating feedback
and iterations from our client. We hope to make this website into a modern, branded experience
for the Orchestra and its guests. We want to create something that makes the community want to
get involved with the Orchestra, whether it be through playing an instrument, going to concerts
and events, or by participating in one of their many outreach programs. I am excited to use my
experience in website development and user experience to create the best website I can for our
client!

Brooke Foulk

This semester is my first as the Teach IT Team Lead, and it is my fourth with Serve IT. I have only done one semester my entire college career without Serve IT, and it was quite the empty semester! Teach IT sure keeps me busy, whether I’m volunteering with the Boys and Girls Clubs of Bloomington or with the Monroe County Public Library Tech Days. Being in Teach IT has taught me a lot about spreading the word about technology, especially at young ages. Kids need to be introduced to the wonderful world of tech early and Teach IT is a great resource for this. We have a great new team this semester, a lot of new faces, and everyone is very eager to learn. I’m excited to see what the semester has in store!

Tim Pratt

Hello! My Name is Tim Pratt and I am one of the Team Leads for the Tech Support Team in Serve IT. I
have been with the organization for a full year now and plan to continue for the rest of the academic
year until I graduate this May. As a team lead I am in charge of getting in contact with clients to arrange
meetings and helping those clients figure out what is going on when they have a tech question. Once we
have an idea of what clients need us to work on, we assign each intern to a task.
So far this semester, we have met with Crawford Apartments and helped with a few odds and ends with
regards to the network that they have set up. We are also planning a collaborative event with another
group to teach people who are not familiar with computers how to use Chromebooks.
One of the things I really like about working with the Tech support team is that it requires good
problem-solving skills on a wide variety of topics. When something stops working anything could be a
point of failure, whether it is the network, a certain part of a computer, or the software that it is
running. Tech support needs to have knowledge in all of those areas. We often have to consult the
internet for answers because technology today is too complex for any one person to know everything.

Lucy Reger

Hi, my name is Lucy Reger and I am a junior majoring in Informatics. My cognate and minors are telecommunication and human-centered computing. I am a part of the Teach IT team within Serve IT.  I spend most of my time making lesson plans for children at Boys and Girls Clubs, and my favorite part, going to Lincoln Street Boys and Girls Club or Crestmont Boys and Girls Club and teaching kids about technology like Ciphers, coding games, and hardware. It has been a great experience to work with others in a team setting and also to work with kids from 3rd grade to high school level. I plan to continue my work with Serve IT in the future to gain professional skills and to give back to the Bloomington community.

Baylie Burd

My name is Baylie Burd and I am a Junior in the School of Informatics. I am also minoring in Business and Security. This is my first semester being involved with ServeIT and I love it! I am specifically involved with TeachIT and love going out and interacting with the kids at the different Boys and Girls Clubs. While this gives the kids a lot of experience with new application it also allows for me to expand my knowledge from a teaching aspect. I can’t wait to continue to work with these kids throughout the remainder of the semester and watch their minds grow!

Taraneh Ekbia

This semester as a Serve IT External Relations intern, I’ve been excited about the many ways in which I can utilize the skills I’ve learned over the years. More specifically, I have had the pleasure of working more with the media side of our outreach by putting to use my experience behind the camera to promote our clinic and our work. Mostly, I have been in charge of the promotional video for the clinic as it is my main project for the semester. I have also gotten a chance to hold a free headshot event for the clinic and am in the process of sending out photos to those who came.  Besides these, I am hopeful that I can guide our newer interns as far as our outreach through the newsletter, social media accounts, and more. Overall, I look forward to the rest of the semester; we have a very dedicated team with the most forward-looking and motivated interns, making the experience that much more fulfilling.

Bhasi Mehta

Hello everyone, my name is Bhasi Mehta and I am on the Training team for ServeIT. I am majoring in informatics with a cognate in business. I am also minoring in business and computer science. This is my first semester doing ServeIT and I am enjoying the experience of being a part of this organization. We have just recently finished creating a GitHub Knowledge Base manual that will give basic training to everyone in ServeIT on how to use GitHub. This manual includes an explanation on the purpose of using GitHub, provides basic Git vocabulary and useful Git commands, and gives an overall tutorial on Git. The next project that I will be working on is creating a manual for how to use JIRA. I am currently in the research phase but I can’t wait to finish this so the team leads and members next year will have a better understanding on JIRA and agile.

Reagan Roush

My name is Reagan Roush. I’m majoring in computer science with a minor in history. This is my first semester in Serve IT and I am developing a website for the Community Foundation of Morgan County. They were looking for an upgrade to their current 10-year-old website and the current progress already is a cleaner, massive improvement from this. This is my first foray into web design and I am satisfied with my progress, so I will be returning in the fall!

Reagan Roush

My name is Reagan Roush. I’m majoring in computer science with a minor in history. This is my first semester in Serve IT and I am developing a website for the Community Foundation of Morgan County. They were looking for an upgrade to their current 10-year-old website and the current progress already is a cleaner, massive improvement from this. This is my first foray into web design and I am satisfied with my progress, so I will be returning in the fall!

Sarah Burns

Hi everyone! My name is Sarah Burns and I am a freshman, an informatics major and this is my first semester as an intern for ServeIT.  I am a member of the Design and User Testing team. Throughout the semester I have been paired with the MCCSC client facing team to create a design for the interface of a database that team has been creating for MCCSC. Currently I am working on designing Hi-Fidelity prototypes for their product using Photoshop and InDesign. Working for ServeIT has given me such an amazing background in design and user testing as well as experience in a practical and professional situation. I am so happy I was chosen to join this team and I plan to continue with this program next semester and am very excited to see what is yet to come!