Indiana University

Tech Support

Tech Support

Adrian Hicks

Tech Support Team Lead
Hey, my name is Adrian Hicks! I’m a senior from Indianapolis studying in Informatics with a cognate in Security and a minor in Human-Centered Computing. This will be my ninth and last semester with the Serve IT clinic, which ought to mark me as the longest running active member of the clinic; I’ve previously worked with the Small Projects, Nonprofit Support, and have since been an integral part of the Tech Support Team. I am a certified A+ Computer Service Technician which goes hand in hand with the daily work we do on the Tech Support team. This semester, I’ll continue to provide my hardware and software expertise as I move into the Tech Support Team Lead role and lead a team of eight interns. Through the years, it’s been a tremendous opportunity to provide Serve IT’s technological services for nonprofits around the Bloomington community, while retaining valuable experience and knowledge that I’d otherwise be without. Outside of Serve IT and school, I really enjoy spending times with friends and family, and discovering all the awesome things the world possesses.

Luke Meyer

Tech Support Intern
Hello. My name is Lucas Meyer, but I usually go by Luke. My hometown is Brookville, Indiana, just about 2 hours from Bloomington. I am currently a senior majoring in Informatics with a cognate in Biology. In my free time I like to listen to all types of music and people-watch. Video games and basketball with my friends is another pastime I enjoy.

I joined Serve IT so I could gain real-world experience while still being a student. I feel that gives me a leg up on the competition. I also joined because I think it is cool way of giving back to the community. This is my fourth semester in Serve IT, my second as a capstone student, and my first on the tech support team.  In my first semester I learned a lot about working in a team environment as well as how to handle our clients wants/needs. In my second and third semester I learned a lot about WordPress and how to adhere to a client’s request while still applying our innovative ideas and designs. As I said I am co-team lead for the tech support team. We will be refurbishing old desktops with new Windows versions for clients to use on-site. We also have some other IT related areas to research for clients such as storage devices and setting up networks. I look forward to developing these skills as I haven’t had an opportunity to do this type of work before.


Blake Kazmierzak

Tech Support Intern
 My name is Blake Kazmierzak, and I am a second year undergraduate at Indiana University. I currently intend to major in informatics and minor in business. This semester, Spring 2017, will be my second semester working with Serve IT and the Tech Support team. I had a great first semester with Serve IT and I look forward to improving my technical skills and working on tasks with my new team.

Timothy Pratt

Tech Support Intern
Heya! My Name is Tim Pratt, but most of my friends call me “Tuba Tim”. I originally came to IU to study Tuba Performance, but discovered that I had a much greater passion for IT. Now I’m a Senior in Informatics with a business minor. This spring will be my second, and unfortunately, last semester of Serve IT. I really enjoy working on the Tech Support team because you get to work more with the physical components of computers, which is something I can do for hours on end. My hope is that the work that our Tech Support team does really helps local non-profits and isn’t just treated as “problems that need to be solved”.

Daniel Steggeman

Tech Support Intern

Yuanyuan (Jacquelyn) Tang

Tech Support Intern
Hi, my name is Jacquelyn Tang. I am a junior majoring in Information System and Business Analytics with a minor in Computer Science. This is my first semester work with Serve IT and the Tech Support team. I am interested in learning new technologies and I am passionate about utilizing technical skills to help local non-profits. In my free time, I enjoy doing sports such as Muay Thai and Volleyball. I am really excited to be with this team and I hope that I can contribute more and gain more real-world experience throughout the whole semester.

Alex Theohares

Tech Support Intern
My name is Alex Theohares, and I am a freshman here at Indiana University. I am from Pendleton, Indiana, and I am currently studying Informatics, and plan to pursue a minor in business as well. I am excited to join the Serve IT team, and as a member of tech support I know I will be playing an active role in making the community better. Along the way, I hope to pick up valuable computer and professional skills, as well as a greater understanding of non-profit companies. Outside of my studies, I enjoy being traveling, being outside, and playing sports with friends.

Zoe Doebbler

Tech Support Intern
My name is Zoe Doebbler and I am a junior Informatics major at Indiana University, with a minor in Environmental Management and certificates in Entrepreneurship and GIS and Remote Sensing. I am originally from New Albany, IN, about 10 minutes from Louisville, KY. This is my first semester working with Serve IT and I am excited to make a positive impact in the Bloomington area. I hope to strengthen my technical skills and assist non-profits as best as I can.

Joshua Uduehi

Tech Support Intern
Hi. My name is Joshua Uduehi. I am from Evansville, Indiana, my hometown. I am a sophomore majoring in Informatics with a cognate in Security and getting a minor in Criminal Justice. In my free time, I like to watch movies with a friend and listen to music.

I joined Serve IT because I wanted to expand the mileage of my major in Informatics. Gaining experience through this program that integrates community outreach with technology serves as a great fit for this ideal. Throughout the semester I wish to develop my skills in computer hardware configuration and programming in general through Serve IT.