Indiana University

Tech Support

Tech Support

Tim Pratt

Tech Support Team Lead
Hello! My Name is Tim Pratt, but most of my friends call me “Tuba Tim”. I originally came to IU to study Tuba Performance, but discovered that I had a much greater passion for IT. Now I am a Super Senior in Informatics with a business minor. This Fall marks my third semester of involvement with Serve IT, and my first semester as a team lead. I really enjoy working on the Tech Support team because you get to work more with the physical components of computers, which is an area of tech that the School of Informatics does not provide much exposure to. My hope is that the work that our Tech Support team does will really make a difference in the lives of non-profits and the people that they serve.
 

Molly Gatewood

Tech Support Intern
My name is  Molly Gatewood. I am an Informatics major with a cognate in Cybersecurity and HCC. I am a 5th year here at IU. I am from Ft. Wayne, IN. I have never been in Serve IT before. I am interested to learn about the program, and work with many different individuals. I think this is a good opportunity to help others grow in the tech world.

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Alex McAlsiter

Tech Support Intern
 My name is Blake Kazmierzak, and I am a second year undergraduate at Indiana University. I currently intend to major in informatics and minor in business. This semester, Spring 2017, will be my second semester working with Serve IT and the Tech Support team. I had a great first semester with Serve IT and I look forward to improving my technical skills and working on tasks with my new team.

Marcus Fletcher

Tech Support Intern
Hello, my name is Marcus Fletcher, but I am known as Fletch. I am in my third year of college, but I am graduating this May with a degree in Informatics. After graduation, I will be employed with Cognizant Technology Solutions working as an IT Consultant. This is also my fourth semester with Serve IT with the previous two semesters as the team lead. It has been a little adjustment transitioning from team lead to regular member, but has given me a different perspective. I hope I can help the other team members in whatever way possible from my experience with Serve IT and would love to be a reference for students to contact as I leave and start my new job.

Kimberly Crevecoeur

Tech Support Intern
 Hi! My name is Kimberly Crevecoeur, but I usually go by Kim (or basically any other variant). I’m currently a first-year student studying Computer Science with a minor in Business. I came in not knowing much about programming or the field, and I thought that being a part of Serve IT would be great in that I would be able to gain knowledge in various tech skills and would give me a further leg up in my journey here at IU.

Gracie Renfro

Tech Support Intern
Hi! I am Gracie Renfro and I am a freshman here at IU. I am studying Computer Science with a hopeful specialization in Data Science. This is my first semester on Serve IT. I joined Serve IT because I thought that a way for me to gain technical experience while volunteering with the community sounded like an amazing opportunity. I am on the Tech Support team this semester. I like working with hardware so I am excited to be able to use that while helping a Bloomington non-profit. I am excited to learn new things this semester, and I am also excited to help contribute to my team as well. I think Tech Support is going to be a great team to learn technical skills in because it requires so much problem solving and working together. I am also very excited to learn about networking and what it is like to work with clients. I think that this is going to be a great semester.

David Niciforo

Tech Support Intern
Hi, my name is David Niciforo and I am currently majoring in Informatics with minors in Information Technology and Business. I am from New Jersey and being in a new place I wanted to try new things and get out of my comfort zone and I feel Serve IT can do that. This is my first semester in Serve IT I look forward to using the skills that I have learned in the classroom and applying them to my role in the Tech Support team as well as learn skills that are not taught in the classroom.

Binita Madaiah

Tech Support Intern
Hi! My name is Binita Madaiah, and I’m currently a sophomore majoring in Informatics with a minor in Business and Human Resources Management. This is my first semester working with ServeIT and I’m looking forward to applying some of the things I have learnt in the classroom to an existing business in the local Bloomington area.

Allissia Baublet

Tech Support Intern
My name is Allissia Baublet. I am a Junior studying Informatics with a cognate in Computer Science as well as minors in Computer Science and Human Centered Computing.  In my spare time, I take part in WIT (Women in Technology), CEWIT (Center of Excellence for Women in Technology), as well as have weekly meets with the IU Longboarding Club. This is my second semester as a ServeIT intern and I am excited to gain valuable knowledge and experience while serving the Bloomington community by providing them with all sorts of tech support needs.